Facilitating online communities is an essential art.
If you’ve invested in a platform and the time it takes to gather and prepare a great community, whether your innovation community project is internal or external, you need to make sure someone is keeping it bubbling along and being in touch with everything that’s happening on there.
Here are my Top 5 Tips, all alliterated awesomely…
1) Acknowledge, Appreciate
2) Alerts (Follow, Subscribe and Tag)
3) Ask Annoying Questions!
4) Analyse Ideas
5) Appropriate Behaviour
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Thanks Katie, wise words! Here’s the facilitation Guide tool from the 100%Open toolkit just to complete the picture. https://www.100open.com/toolkit_2/crowd-facilitation-guide/